Dripping Springs CFT – Cross Functional Specialist – Part-Time

at H-E-B
Location Dripping Springs, Texas
Date Posted September 19, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Overview

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to provide superior Customer Service?HEAD FOR BUSINESS... a strong sense of how what you do affects Customers and our success?PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail?We are looking for:- a high school diploma; some H-E-B, retail, or equivalent experience- strong customer service and interpersonal skills- ability to work independently; a strong eye for detailWhat is the work?Customer Service / Sales / Stocking:- Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection- Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments- Complies with Store and department SOPs, policies, and applicable laws- Gains knowledge of multiple departments; applies understanding of processes / policies - Uses suggestive selling techniques to meet customer needs and build department sales- Works a flexible schedule to accommodate shifts of different departments- For the Service cross functional team, works as a Checker when not performing Cross Functional duties - Receives / ensures accuracy of all incoming loads (H-E-B, DSD)- Ensures communication of vendor stock conditions / levels to appropriate parties - Can step in in absence of the Lead; may train Partners on the team- Perform duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment- Performs Cross Functional Rep duties as neededFood Safety / Sanitation:- Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs- Properly operates and maintains all equipmentWhat is your background?- Minimum age 18 (mandatory)- High school diploma or equivalent- 1+ years of experience in H-E-B Store operations- Completion of Company Orientation and Safety TrainingDo you have what it takes to be a fit as an H-E-B Cross-Functional Specialist?- Knowledge of computer systems (Symbol, ACR, label machine)- Strong customer service and interpersonal skills- Verbal / written communication and reading skills - Planning and organizing skills- Ability to adapt quickly to performing a wide range of duties across multiple departments - Ability to work well independently- Strong eye for detailCan you...- Function in a fast-paced, retail environment, requiring detailed and precise tasks- Work with Customers, staying attentive to their needs- Work flexible schedules - Perform the following, based on your DepartmentBakery:- Constantly reach at waist, grasp- Frequently stand, walk, reach at shoulder, bend - Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsDairy / Frozen / Grocery / Market:- Constantly reach at waist, grasp- Frequently stand, walk- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to wet, cold conditions, loud noise- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs- MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsDeli:- Constantly reach at waist, grasp- Frequently stand, walk, stoop- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsCosmetics / Drugstore / General Merchandise:- Constantly reach at waist, grasp- Frequently stand, walk- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to wet conditions, loud noise, ambient temperatures- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs- GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsFloral:- Constantly reach at waist, grasp- Frequently stand, walk- Frequently be exposed to cold conditions- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsGas Station:- Constantly sit, reach at waist- Frequently grasp- Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsProduce:- Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps- Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally stand, bend, crouch, kneel, stair climb- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsSeafood:- Constantly reach at waist- Frequently stand, walk, pivot, push / pull with arms, grasp- Frequently be exposed to wet and cold- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion- Occasionally be exposed to hot conditions, loud noise, ambient temperatures- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsService:- Constantly stand, walk, reach at waist, grasp- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions- Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbsShelf Edge:- Constantly reach at waist, grasp- Frequently stand, walk- Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions- Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.07-2020

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