|Date Posted||September 19, 2022|
Call Centre / CustomerService
H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure People come first?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:- a high school diploma; customer service and communication skills- ability to work in a fast-paced environmentWhat is the work?Customer Service:- Provides superior customer service- Takes orders from customers by telephone or in person- Answers customer questions regarding products and assists them with selectionsFood Service:- Prepares, packages, and merchandises fresh product- Slices, packages, labels, and rotates products- Scans in items on Telxon for production- Assists in technical areas as neededSales:- Merchandises product effectively- Uses suggestive selling techniques to meet customer needs and build department sales- Makes regular announcements related to freshly-produced items, and to increase salesFood Safety / Sanitation:- Cleans and sanitizes display cases; properly operates / maintains equipment- Complies with H-E-B food safety and sanitation standards- Complies with departmental SOPs and store operating proceduresAdditional Department-Specific Responsibilities:- Aguas: Peels, cuts, and chops fresh fruits and vegetables Prepares fresh specialty drinks and food products specific to the Aguas department- Floral: Designs floral arrangements; provides a variety of fresh, quality products Designs and executes merchandising programs Tracks seasonal record when appropriate- Market: Cuts, trims, and prepares meat for service meat counter and self-service counter Ensures proper product rotation and storage Maintains coolers and freezers Weighs, prices, and packages selections Operates power meat prep and process equipment- Produce: Stocks and rotates product to ensure freshness Assists floral department when needed Communicates product knowledge to customers by explaining and providing samples Cuts, wraps, and prices produce to be placed on sales floor Maintains signing program- Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and freezersWhat is your background?- Minimum age 18 (mandatory)- High school diploma (or equivalent)- Completion of Company Orientation and Safety TrainingDo you have what it takes to be a fit as an H-E-B Perishable Representative?- Computer systems knowledge (Telxon, ACR, label machine)- Strong customer service skills- Communication and interpersonal skills- Reading and writing skills- Planning and organizing skillsCan you...- Function in a fast-paced, retail environment- Work with Customers, staying attentive to their needs- Perform the following, based on your DepartmentMarket:- Constantly reach at waist- Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion- Frequently be exposed to wet, cold conditions- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements- Occasionally be exposed to hot conditions, ambient temperatures, loud noise- Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbsSeafood:- Constantly reach at waist- Frequently stand, walk, pivot, push / pull with arms, grasp- Frequently be exposed to wet, cold conditions- Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion- Occasionally be exposed to hot conditions, ambient temperatures, loud noise- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.05-2014