Medical Equipment Driver & Customer Service

at Rotech Healthcare Inc
Location Not Specified, Ohio
Date Posted September 19, 2022
Category Call Centre / CustomerService
Job Type Permanent



Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage




We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the Rotech team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Duties and Responsibilities

Available for on-call assignments as needed
Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
Assists with updating respiratory grid
Clears previous day's route and checks all paperwork for accuracy and completeness
Collects co pays and deductible amounts
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Coordinates, collects and inputs all patient information and new patient set-ups
Delivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS
Monitors office supplies
Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log
Prepares deposit for location on a weekly basis
Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered
Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
Provides service for walk-in patients and walk-in equipment requests
Reports equipment hazards and/or product incidents as required
Verifies Medicare, Medicaid, and private insurance coverage information
Works extensively with e Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input
Works with location personnel to coordinate deliveries
Performs other duties as assigned


Employment is contingent on

Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalent, required
Delivery experience, preferred
Driving experience, required
Experience working in healthcare, home health or the medical field, preferred
Strong customer service background

Skills, Knowledge and Abilities

Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), preferred
Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Mapping skills including ability to plan time-saving delivery routes
Mechanical aptitude with ability to learn
Multi-task along with attention to detail
Properly work an electronic tablet device that is used for services after training
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to customers
Work independently and as part of a team

Physical Demands

Available for on-call assignments as needed (after business hours &/or weekends)
May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork and our electronic tablet
Requires lifting and transporting of patient equipment and or move full and empty cylinders
Requires contact with patients and equipment with potential exposure to contagious pathogens
Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

Electronic tablets and all corresponding equipment, such as- Blue-tooth ear-piece and dash mounts
Email transmission and communication
Internet navigation and research
Loading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policy
Operating the assigned company vehicle safely
Operating vehicle mounted power lift or rail gates as required
Troubleshooting and repairing equipment
Understanding use of all applicable home medical equipment and supplies
Office equipment; fax machine, copier, printer, phone and computer / tablet



Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Employee Discount Program
Employee Recognition program
Bonus and Incentive Opportunities
Cellular phone reimbursement

Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

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