Service Technician - Turf & Utility

Independently performs complex on-site diagnostics, service repairs and maintenance work on John Deere turf & utility equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on John Deere turf and utility equipment
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties
• Maintain a safe working environment and adhere to company safety program at all times
• Perform other duties as assigned

Experience, Education, Skills and Knowledge:

• 3+ years of experience performing on-site service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of turf and utility equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• High School Diploma or equivalent experience required; Associates degree preferred

AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana Date posted: 11/11/2023